Lead, Digital A/B Testing

Frontier Communications

Full time

Irving, TX, USA

Oct 23

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

Currently undergoing a financial restructuring, Frontier is developing a strong business foundation to position itself to become a leader in technology, customer service, and operational excellence.

An important part of our business evolution is the advancement of our digital and e-commerce capabilities. We are adding highly skilled team members who will work closely together to create the best customer experiences possible, fueling industry leading results.

Job Summary

The Sr. Digital AB Testing Lead will be part of the growing Digital team at Frontier Communications. This critical role is focused on analyzing website flows and user data to identify opportunities to improve performance and conversion through measured testing plans throughout Frontier’s digital platforms.

Primary Responsibilities

  • Work with Digital Analytics to understand website performance trends and web survey insights.
  • Define testing and segmentation plans and recommended measurement/success criteria.
  • Collaborate with Digital Design, Content Management, and Merchandising teams to implement and continually improve test scenarios.
  • Analyze performance data and metrics to provide valuable insights and identify growth opportunities that will increase engagement and sales conversion across all web properties.
  • Continually expand understanding of how customers move through sites and translate the customer journey into actionable initiatives and workflows.
  • Develop and champion new testing capabilities including triggered content, personalization, and exit intercepts.
  • Evaluate testing results and deliver recommendations for website optimizations.

Job Requirements

  • 5 – 7 years of hands-on A/B testing and conversion optimization experience.
  • Strong experience in website analytics, and implementation of user segmentation and UX conversion strategies and tactics.
  • Strong proficiency with testing tools such as Google Optimize 360, Adobe Target, Optimizely, Monetate, SiteSpect, A/B tasty, VWO, or Convert.
  • Experience creating wireframes and functional/interaction specifications is a plus.
  • Experience manipulating and analyzing large amounts of data to make actionable recommendations
  • Organized and methodical in setting up processes to streamline testing cadence with a team of diverse skills.
  • Knowledge of HTML and/or CSS is a plus.
  • Experience prioritizing multiple tasks concurrently based on larger goals.
  • Ability to independently learn new tools/technology, leveraging trends to support the business.
  • Strong project planning, tracking and organizing skills.
  • Team player and relationship builder, able to effectively work cross-functionally with peers, management and other internal or external stakeholders to gain consensus when needed.
  • Flexibility to quickly adjust to unforeseen changes in priorities and workload.
  • Telecommunications experience is a plus.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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